Returns & exchanges
This page is maintained by CustomBach. We want your crew to love their swag — here's how we handle issues.
Damaged or misprinted items
If anything arrives damaged, defective, or printed incorrectly, contact us within 14 days of delivery with a photo and your order number. We'll remake or refund the affected items at no cost to you.
Custom & personalized products
Custom, print-to-order items are made specifically for you, so we can't accept returns for buyer's remorse, sizing changes, or design mistakes once production has started. Please double-check colors, sizes, and spelling before checking out — the size guide on each product page can help.
Boutique items
Ready-made boutique products fulfilled by Namaste Baches follow their return policy. We'll help coordinate any eligible return or exchange.
How to start
Head to the concierge with your order number and we'll take it from there.